FAQ
Q: How do I download my product?
A: Once you've purchased a product, you will be redirected to a download page. You will also receive an email with a link to your download. Make sure you check your spam folder. Press the "Download" button next to your purchase and have your product within minutes.
Q: How do I pay for my order?
A: We accept online payment by Visa, MasterCard, American Express, and PayPal. Your online credit card purchases are processed entirely by Moneris - a global leader in providing secure online transactions. Unfortunately we do NOT accept Debit, Discover, and VISA Debit cards.
Q: What is a PDF?
A: A PDF is a type of file that is compatible across all platforms. That means you'll be able to open it on your computer as well as your tablet. All you need is a PDF reader, which you can download free from Adobe. You can also print this format from any device to a compatible printer.
Q: Can I print PDFs?
A: Yes you can print any PDF from any device with a compatible printer. For instance, to print off a PDF from an iPad, you would need to be near an AirPrint printer.
Q: What is an ePub file?
A: An ePub is a type of file that is compatible with any device that has an ePub reader installed. This would be any eBook reader or tablet. However, you can preview an ePub on your computer by downloading a free ePub reader like Adobe Digital Editions. Unfortunately, you won't be able to print from this format.
Q: Can I print an ePub file?
A: No. Unfortunately the ePub format cannot be printed.
Q: What is a Software Instant Download?
A: This is a digital product compatible on three provided formats: Flash version (compatible with any brand of IWB) to be used on a PC platform; Flash version (compatible with any brand of IWB) to be used on a MAC platform; Notebook™ version to be used with a SMART Board™.
Q: What are the System Requirements for a Software Instant Download?
A: **PLEASE NOTE: For all versions of the Interactive Digital Lesson Plan software, FLASH must still be installed on the computer that will be running the program.
For FLASH PC: This is an .exe file. Please ensure your PC will run .exe files. Intel PentiumII 450 MHz or faster processor; Windows XP or higher operating system.
For FLASH MAC: Power PC G3 500 MHz or faster processor; Intel Core Duo 1.83 GHz or faster processor; Mac OS X v.10.1.x to Mac OS 10.9.5 Mavericks operating system.
For SMART NOTEBOOK: You will need SMART Notebook software.
A minimum of 128 MB of RAM; a minimum of 50 MB free hard disc space.
Q: What if I have trouble with my purchase? Is your product guaranteed?
A: Yes! We guarantee your satisfaction with our products 100%. If you are dissatisfied with your purchase for any reason, please contact our customer support at support@ccpinteractive.com and we will be happy to help.
Q: If I am not satisfied with my CCP purchase, can I return it for a refund?
A: Any unused physical product can be returned for a full refund up to 12 months from the date of purchase, no questions asked. Contact us for return instructions at support@ccpinteractive.com or 800-663-3609. We offer no refunds for downloaded content as there is no way of returning the download once it is sent.
Q: Why was my purchase not processed?
A: There may be a number of reasons why your purchase didn't go through. First, please check your form of payment. We accept VISA, MasterCard, American Express, and PayPal. We do NOT accept Debit, Discover and VISA Debit cards. Next, check to make sure your billing address matches what you have registered with your credit card. If you are still having trouble, please call in direct to us at 800-663-3609 and we will process your order.
Q: Where can I find a copy of the novel?
A: Unfortunately, we only sell Novel Study Guides that go along with the novel. We do not sell the novel itself. You will have to purchase copies of the novel from online retailer stores, like Amazon or Scholastic, find them in a local bookstore, or get them from the library.